FAQs
Answer: The Matrimonial App is available for a one-time purchase of $9.99 from the App Store.
Answer: Yes, we offer subscription packages for enhanced features and services:
- Monthly Subscription
- 6-Month Subscription
- Yearly Subscription
Answer: Subscribing to a package provides access to exclusive features, premium support, and additional services not available with the one-time purchase. Each subscription level offers unique benefits, which you can view in the app's subscription details.
Answer: To subscribe, open the app and go to the subscription section. Select the package you want, and follow the prompts to complete the payment through the App Store.
Answer: Yes, you can cancel your subscription at any time through your App Store account settings. Please note that cancellation will prevent further charges, but any remaining subscription period will continue until it expires.
Answer: Refund policies are managed by the App Store. Please refer to the App Store's refund policy for details on how refunds are handled.
Answer: Consider how frequently you plan to use the app and the features you need. Monthly subscriptions are ideal for short-term use, while the 6-month and yearly subscriptions offer cost savings and long-term access.
Answer: If you experience any issues with your subscription, please contact our customer support team through the app or email us at [email protected]. We are here to help resolve any problems you may encounter.
Answer: In addition to the initial purchase and subscription packages, there may be other optional in-app purchases available. These are clearly marked within the app.
Answer: To update your payment information, go to your App Store account settings and update your payment methods there. Any changes will be reflected in your subscription billing.
Answer: We take authenticity seriously. All profiles on our app are thoroughly checked and approved to ensure that only real individuals who are genuinely interested in marriage join our platform. We implement a rigorous verification process to maintain the integrity of our user base.
Answer: Our face verification process involves users submitting a photo of themselves, which is then compared with their profile picture to confirm their identity. This process helps ensure that the person using the app is indeed the person they claim to be.
Answer: A verified profile is one that has successfully completed our face verification process. Users who complete this process receive a "Verified" badge on their profile, which indicates to others that their identity has been confirmed. To obtain a verified badge, simply follow the instructions in the app to complete the face verification process.